Are the candles shipped to me?

Unless otherwise stated, no.
Most listings are for spiritual candle rituals burned on your behalf. If a listing includes an option for physical items (such as crystals), this will be clearly stated at checkout.

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When will my candle be burned?

Orders placed before 8:00 PM EST are typically completed the same day.
Orders placed later are completed the following day.

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Will I receive proof that my ritual was done?

Yes. You will receive a photo of your candle burning via Shopify messaging or email as confirmation.

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What information do you need from me?

At checkout, please include:

• Your full name

• A brief description of your intention or focus

This helps personalize your ritual.

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Do these rituals guarantee results?

No.
Spiritual work is symbolic and energetic in nature. Results are not guaranteed and vary based on belief, circumstances, and free will.

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Is this a substitute for professional advice?

No.
Services are not a replacement for medical, legal, financial, or mental health care.

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 Do I need to be 18?

Yes. You must be 18 years or older to purchase any service.

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Do you offer refunds?

Due to the personalized nature of rituals:

• No refunds are offered once a ritual has begun.

• No partial refunds are available.

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Can you refuse a request?

Yes.
Lady of the Moss reserves the right to decline or cancel any request that falls outside ethical or personal boundaries.

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Can I contact you after my ritual?

Yes, reasonable follow-up is welcome.
However, Lady of the Moss reserves the right to limit follow-up communication.

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💫 Thank you for your trust and understanding.
★•.•´¯•.•★ **Lady of the Moss** ★•.•´¯•.•★